RETURNS

Returns Policy

At Helfare, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it under the following conditions:

Return Period: You have 30 days from the date of purchase to return items for a full refund.
Condition of Items: Items must be returned in their original condition, unworn, unwashed, and with all tags attached.

Return Process:

1. Contact our customer support at info@helfare.com to initiate a return. Please include your order number in the email subject line to expedite the process.
2. Once your return is authorised, you'll receive instructions on how to send the item(s) back to us.
Damaged or Defective Items: If you receive a damaged or defective item, please email us at info@helfare.com with your order number and a description of the issue. We'll work with you to resolve the problem promptly.
Refunds: After we receive and inspect your return, we'll process your refund to the original payment method. Please allow a few days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item.